Maintenance

Emergency Maintenance Requests & Repairs

In the event of an emergency, please call 251-1700

We will respond to any emergency maintenance request as soon as possible and within 24 hours. Our phone is covered by an answering service during non-business hours. Our answering service will contact our on-call maintenance person who will respond to your request as soon as possible.

These maintenance needs are emergency requests:

• Gas leak - also call Columbia Gas (1-800-344-4077).
• Power failure, also contact AEP (1-800-277-2177).
• Fire - also call 911.
• Break-ins - also call 911.
• Sewer backup (toilet stopped up or overflowing).
• Water leaks or flooding (including roof leaks).
• Kitchen or basement drain backed up.
• Broken or frozen pipes.
• Natural disaster - damage caused by wind, storm or fire.
• No heat, if the outside temperature is below 40 Fahrenheit.
• Air conditioning not working if temp. is above 85 Fahrenheit.
• Major appliance not working, including the garbage disposal.
• No water or no hot water.
• Broken or inoperable smoke detector.
• Resident locked out of Apt (you may be charged for this service).
• Broken windows
• Access to unit requested by Police, Fire Dept, Emergency Squad.
• Doors into unit or building are not locking.

For other emergencies, please call 911 or appropriate support services (e.g., your case manager, resident manager or on-site staff) and notify CHN (251-1700).

CHN Maintenance Supervisors are: Brian Preece and Tom Steelesmith

Please contact our Maintenance Secretary at 251-1700 extension 112 for any extermination requests.