Emergency Maintenance Requests and Repairs

In the event of a maintenance emergency, please call (800) 274-5053.

The Community Housing Network Maintenance Department responds to all emergency maintenance requests as soon as possible and within 24 hours. Our phone is covered by an answering service during non-business hours. Our answering service will contact our on-call maintenance person who will respond to your request as soon as possible.

The following maintenance issues are classified as emergency requests:

  • Access to unit requested by police, fire department, emergency squad

  • Air conditioning not working if temp. is above 85 Fahrenheit

  • Break-ins - also call 911

  • Broken or frozen pipes

  • Broken or inoperable smoke detector

  • Broken windows

  • Fire - also call 911

  • Gas leak - also call Columbia Gas (1-800-344-4077)

  • Kitchen or basement drain backed up

  • Major appliance not working, including the garbage disposal

  • Natural disaster - damage caused by wind, storm or fire

  • No heat, if the outside temperature is below 40 Fahrenheit

  • No water or no hot water

  • Power failure - also contact AEP (1-800-277-2177)

  • Resident locked out of apartment (you may be charged for this service)

  • Sewer backup (toilet stopped up or overflowing).

  • Water leaks or flooding (including roof leaks)


For other emergencies, please call 911 or appropriate support services (e.g. case manager, resident manager or on-site staff) and notify CHN at 487-6700.


Please call 614-487-6778 for any extermination requests.  Also refer to for ways to prevent bed bugs and how to get rid of them if you have them. 

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1680 Watermark Drive

Columbus, OH 43215

The policy of the Community Housing Network is to fully comply with applicable federal, state and local laws, rules and regulations in the area of non-discrimination in employment.  Discrimination against employees and applicants due to race, color, religion, sex  (including sexual harassment), national origin, disability, age (40 years or older), military and veteran status is prohibited. Violations of this policy will be subject to discipline, up to and including termination.